# AU/NZ > AU/NZ knowledge base – help articles and documentation. ## Consultations - [How To Put Together a Skincare Routine](https://helpcenter.paulaschoice.com.au/en_us/how-to-put-together-a-skincare-routine-rkIqzjgixl.md): How do I put together a skin care routine with Paulas Choice A Paulas Choice Essential Skincare Routine consists of three steps each designed to treat th - [Help With Products](https://helpcenter.paulaschoice.com.au/en_us/help-with-products-ryc3qvwoxe.md): If you have questions about our products or would like a personal consultation from one of our skincare experts you can contact us via live chat or by sending - [Consultations](https://helpcenter.paulaschoice.com.au/en_us/consultations-rJdj8tujgl.md): How do I receive a consultation Our Client Services Team is ready to help you find the right routine for your skin Our working hours are Monday Thursday ## Returns & Exchanges - [Reaction](https://helpcenter.paulaschoice.com.au/en_us/reaction-ryTApDujxe.md): What should I do if I had a reaction to a product While irritation or reactions are uncommon we understand that everyones skin is unique and may respon - [Return & Exchange Policy](https://helpcenter.paulaschoice.com.au/en_us/return-exchange-policy-HyyDQF_oee.md): Our Return Policy At Paulas Choice we stand behind every product we sell If you are not absolutely satisfied with your purchase for any reason we will - [Authorisation for Returns](https://helpcenter.paulaschoice.com.au/en_us/authorisation-for-returns-SyKJJqOigl.md): Do I need an RMA number or an authorisation to return my product At Paulas Choice there is no RMA or approval needed for a product return We offer a 60 day ## Order Information - [Why Was My Order Cancelled?](https://helpcenter.paulaschoice.com.au/en_us/why-was-my-order-cancelled-Sk_T7pljlx.md): Why was my order cancelled We apologise if you order was cancelled Please know that it can happen for a number of reasons including Incorrect billin - [Price Adjustment](https://helpcenter.paulaschoice.com.au/en_us/price-adjustment-rkVF3UDige.md): I noticed the price is lower today than yesterday when I placed my order Can I get a price adjustment We understand the desire to get the best deal on your - [Damaged product](https://helpcenter.paulaschoice.com.au/en_us/damaged-product-HyM0Uwogg.md): What if I receive a damaged or defective item in my order If you receive a damaged or defective item please contact our team within 60 days from the date of - [Standard Delivery Timeframe](https://helpcenter.paulaschoice.com.au/en_us/standard-delivery-timeframe-rksIgDwjgl.md): With standard delivery when will my order be processed and shipped We want you to enjoy your products as soon as possible so your order is pro - [Tax invoice request](https://helpcenter.paulaschoice.com.au/en_us/tax-invoice-request-r108DPDilx.md): Do you need a tax invoice for a recent order Tax invoices are available by contacting Client Services Please be sure to provide the order number that the i - [New Zealand GST](https://helpcenter.paulaschoice.com.au/en_us/new-zealand-gst-SJ83DvPsll.md): Why does the shopping bag total vary after I enter my New Zealand address It is required by law for online retailers to start collecting and remitting sales - [How to Locate Your Order](https://helpcenter.paulaschoice.com.au/en_us/how-to-locate-your-order-r10U9vvsle.md): How do I locate my order if it shows delivered yet I do not have it We have found that in many cases when this happens a package shows delivered but is no - [Missing an Item](https://helpcenter.paulaschoice.com.au/en_us/missing-an-item-rJv_nvujee.md): What if I am missing an item in my order or received an item I didnt order If you receive your order and find an item missing or that the wrong item was in - [Changes or Cancelling Orders](https://helpcenter.paulaschoice.com.au/en_us/changes-or-cancelling-orders-rJWmvu_sgx.md): Can I change or cancel my order once submitted Listed a wrong or incomplete address on your order Forgot an item in your order Selected a wrong ite - [Lost or missing packaging](https://helpcenter.paulaschoice.com.au/en_us/lost-or-missing-packaging-H1VvEF_ile.md): How do I locate my order if it shows delivered yet I do not have it We have found that in many cases when this happens a package shows delivered but is no - [Auto Replenishment](https://helpcenter.paulaschoice.com.au/en_us/auto-replenishment-HknvIt_iel.md): What is Auto Replenishment Paulas Choices Auto Replenishment program is the most convenient way for you to get your favourite products delivered to you - [Gift Cards](https://helpcenter.paulaschoice.com.au/en_us/gift-cards-HJSFPtuigx.md): Do you offer gift cards At this time we do not have gift cards or vouchers available for purchase We are currently looking into options for digital gift c - [Backorders](https://helpcenter.paulaschoice.com.au/en_us/backorders-Skp6Ptuige.md): How can I order products that arent currently available At this time we are unable to place orders for products that arent immediately available For this - [Mail Orders](https://helpcenter.paulaschoice.com.au/en_us/mail-orders-SJ5NOYdoex.md): Can I order products by mail In Australia and New Zealand Paulas Choice can not accept payment by check money order or thirdparty check - [Product Purchasing Limits and Bulk Ordering](https://helpcenter.paulaschoice.com.au/en_us/product-purchasing-limits-and-bulk-ordering-S1Od2Ydill.md): Can I order multiple products at one time or place multiple orders for the same or like products All orders placed with Paulas Choice Skincare are subject - [Shipping Charges](https://helpcenter.paulaschoice.com.au/en_us/shipping-charges-BJpZx5usgl.md): How are shipping fees calculated We are now offering flatrate shipping for orders shipping within Australia and New Zealand Delivery Location Syd - [Order Address and Shipping](https://helpcenter.paulaschoice.com.au/en_us/order-address-and-shipping-HyuCe9dieg.md): AusPost All orders delivering to a Parcel Locker Parcel Collect or PO Box will go through AU Post for deliveries Be sure to format the address for Parcel - [Phone Orders](https://helpcenter.paulaschoice.com.au/en_us/phone-orders-rk6Zq_sex.md): Can I order products over the phone Client Services is available via phone MondayFriday 730am to 4pm AET excluding national and public holidays at 180060 ## Product Inquiry - [Retinol and Retinoid Guide](https://helpcenter.paulaschoice.com.au/en_us/retinol-and-retinoid-guide-r10BG6gslg.md): Which retinol product should I choose Retinol and retinoids are antiageing superstar ingredients and for good reason They address multiple skin concerns - [Silicone Free](https://helpcenter.paulaschoice.com.au/en_us/silicone-free-Hy7a7DDslg.md): The following products are not formulated with any type of silicone ingredient We compiled this list for those who wish to avoid such ingredients due to person - [Where are Paula's Choice Products Made?](https://helpcenter.paulaschoice.com.au/en_us/where-are-paulas-choice-products-made-ryAfVwvixl.md): Where are Paulas Choice products made Paulas Choice products are manufactured in the USA of globally sourced components We guarantee quality products tha - [Ingredient Questions](https://helpcenter.paulaschoice.com.au/en_us/ingredient-questions-ByEb8wDjlg.md): Questions about ingredients Concerned about whats in your products Paulas Choice wants everyone to be a Beauty Expert especially when it comes to wh - [Products and Pregnancy](https://helpcenter.paulaschoice.com.au/en_us/products-and-pregnancy-HJaPLvDolx.md): What products should I use or avoid while pregnant As a precaution we recommend consulting with your physician about any skincare questions you have du - [Recyclable Packaging](https://helpcenter.paulaschoice.com.au/en_us/recyclable-packaging-SkjfFwwogg.md): Do you use recyclable packaging Paulas Choice is dedicated to using the safest and most effective ingredients available to provide superior skincare produ - [Changes in Smell and Colour](https://helpcenter.paulaschoice.com.au/en_us/changes-in-smell-and-colour-r19ad8Osee.md): My product looks or smells different Is it still okay to use You may notice from time to time that the colour or scent of your Paulas Choice product var - [Expiry Date](https://helpcenter.paulaschoice.com.au/en_us/expiry-date-rJl25wdoex.md): What is the expiry date for my product According to government regulations expiry dates are only required on over the counter drugs such as sunscreens an - [Discontinued Product](https://helpcenter.paulaschoice.com.au/en_us/discontinued-product-ryxZowuseg.md): Why was my product discontinued Products are sometimes discontinued due to the availability of certain ingredients Sometimes these products will eventuall - [Animal Testing and By-Products](https://helpcenter.paulaschoice.com.au/en_us/animal-testing-and-by-products-rkOf2vOjgx.md): Do you test on animals No Paulas Choice has never tested on animals at any stage of product development and never will We also do not contract with any t - [Product Usage](https://helpcenter.paulaschoice.com.au/en_us/product-usage-BkaezKuiex.md): How Long Will My Products Last Whether youve purchased a complete skincare system or individual products weve devised the guidelines below as a helpful t - [Product Seals](https://helpcenter.paulaschoice.com.au/en_us/product-seals-SJXrGF_oee.md): My product does not have a seal Is it missing Below is a full list of products that do come with removable seals If not on this list the product h - [Difference between Clear Collections](https://helpcenter.paulaschoice.com.au/en_us/difference-between-clear-collections-HyQpNFOsee.md): What is the difference between the Clear Regular Strength Kit and the Clear Extra Strength Kit The CLEAR Regular and Extra Strength AntiAcne systems both - [Extreme temperatures](https://helpcenter.paulaschoice.com.au/en_us/extreme-temperatures-rJxGrYdoxx.md): If my products were exposed to hot or freezing weather are they still effective When we ship our products we do understand that theres a risk the parcel w - [C15 Super Booster Colour](https://helpcenter.paulaschoice.com.au/en_us/c15-super-booster-colour-HyZDrK_igl.md): My C15 Super Booster is a different colour than Im used to Is it okay to use You may notice from time to time that the shade can vary on your C15 especi - [Mineral Sunscreen and Nanotechnology](https://helpcenter.paulaschoice.com.au/en_us/mineral-sunscreen-and-nanotechnology-HywQFKujlx.md): Should I be concerned of the use of nanotechnology in the formulation of your mineral based sunscreens Nanotechnology is used in different arenas such as - [New Product Launches](https://helpcenter.paulaschoice.com.au/en_us/new-product-launches-H1pI9tuslg.md): Theres a new product on the US website that isnt on ours What gives Paulas Choice Australia launches new products within 46 weeks after it is release - [Out of Stock Product](https://helpcenter.paulaschoice.com.au/en_us/out-of-stock-product-ByB9cKdill.md): The item I want to order is unavailable where can I find an ETA for it to arrive back in stock We apologise for the delay in restocking and we certainl - [SPF 15 Rating](https://helpcenter.paulaschoice.com.au/en_us/spf-15-rating-SJVUiFujle.md): Why is your SPF rating so low Love your Paulas Choice Sunscreen but wish it sported a higher SPF rating Well no worries All SPFrated products purcha - [RESIST Daily Pore Refining 2% BHA vs. SKIN PERFECTING 2% BHA Liquid](https://helpcenter.paulaschoice.com.au/en_us/resist-daily-pore-refining-2-bha-vs-skin-perfecting-2-bha-liquid-r1V3otOjlg.md): How does the RESIST Daily PoreRefining 2 BHA Exfoliant differ from your SKIN PERFECTING 2 BHA Liquid Exfoliant The RESIST Daily PoreRef - [Product Won't Pump Out](https://helpcenter.paulaschoice.com.au/en_us/product-wont-pump-out-By7Dxc_jle.md): Why isnt my airless pump dispensing product Some of our products use an airless pump technology Airless pump dispensers utilise a vacuum system to dispen - [CLINICAL 1% vs. PRO Retinaldehyde](https://helpcenter.paulaschoice.com.au/en_us/clinical-1-vs-pro-retinaldehyde-Bkip8Ig2ll.md): What is the difference between the CLINICAL 1 Retinol and the PRO Retinaldehyde Treatment Both formulas have a lightweight cream texture and contain potent co ## General Questions - [Where Did Beautypedia Go?](https://helpcenter.paulaschoice.com.au/en_us/where-did-beautypedia-go-HkoJ4ixigl.md): I cant find Beautypedia anymore Where can I get product reviews The original Beautypedia review site has been replaced by our expanded knowledge hub givi - [Client Service Hours](https://helpcenter.paulaschoice.com.au/en_us/client-service-hours-SJFu4jejgl.md): How can I contact Client Services You can reach us via email livechat or phone To chat with us click the Chat button in the lowerright corner of - [Unsubscribe Email Offers](https://helpcenter.paulaschoice.com.au/en_us/unsubscribe-email-offers-HJtmPogsxl.md): You can unsubscribe at the bottom of any promotional email you receive by clicking the Unsubscribe button You will then be taken to the homepage where you wa - [Open Source Software Notice](https://helpcenter.paulaschoice.com.au/en_us/open-source-software-notice-H17Adoligx.md): Styled Components httpsstyledcomponentscom MIT License Copyright c 2016present Glen Maddern and Maximilian Stoiber Permission is hereby gran - [Reseller Program](https://helpcenter.paulaschoice.com.au/en_us/reseller-program-BktV3nliex.md): Do you offer a reseller or discount program for those in the skincare industry Paulas Choice does not currently offer a WholesaleReseller program at this - [Ingredient Research and Product Formulation](https://helpcenter.paulaschoice.com.au/en_us/ingredient-research-and-product-formulation-SJX7NTloxg.md): How do you research ingredients and formulate products Paulas Choice Skincare has a team of researchers who are dedicated to keeping updated with - [Promotion Codes](https://helpcenter.paulaschoice.com.au/en_us/promotion-codes-HJiJS6gjll.md): What are the details surrounding your promotion codes Occasionally Paulas Choice offers promotions that require a code for redemptions You can find info - [Payment Methods](https://helpcenter.paulaschoice.com.au/en_us/payment-methods-HyTYr6gixx.md): What methods of payment are accepted at Paulas Choice Credit Cards We currently accept Visa MasterCard and American Express Your billing addr - [Currency](https://helpcenter.paulaschoice.com.au/en_us/currency-H1d186eoll.md): What currency am I being charged in When you shop on wwwpaulaschoicecomau you are purchasing products in AUD with GST included in the shown prices Fo - [International Website Information](https://helpcenter.paulaschoice.com.au/en_us/international-website-information-HJJhkvPjlg.md): Article Body Paulas Choice Australia New Zealand For ReturnsExchanges only 7 Eucalyptus Pl Eastern Creek NSW 276 - [Paula's Choice Loyalty Program](https://helpcenter.paulaschoice.com.au/en_us/paulas-choice-loyalty-program-SyoNHDDixx.md): Our customers are the heart of everything we dothats why weve launched a loyalty program that rewards you for making Paulas Choice your choice Have a ques - [Terms of use](https://helpcenter.paulaschoice.com.au/en_us/terms-of-use-r1wgvwDjlg.md): This website at wwwpaulaschoicecomau Website is operated by Paulas Choice LLC of 605 5th Ave S Suite 800 Seattle WA 981042845 USA we us an - [Physical Location](https://helpcenter.paulaschoice.com.au/en_us/physical-location-ryUwtvvjel.md): Do you have any stockists in Australia or New Zealand While we wish we had physical locations that you could shop for your favourite Paulas Choice products - [Parabens](https://helpcenter.paulaschoice.com.au/en_us/parabens-BkuoFDPjex.md): Are Parabens really an ingredient I should be concerned about The paraben issue is unfortunately overhyped with a lot of misleading information Wheth - [How to Track Your Order](https://helpcenter.paulaschoice.com.au/en_us/how-to-track-your-order-ByTxqvvjlx.md): How will I know that my order has shipped and how can I track it Once your order ships you will be provided with tracking information at the email address - [Medical Concerns](https://helpcenter.paulaschoice.com.au/en_us/medical-concerns-HkV8nvwoxx.md): We appreciate your reaching out to us about this concern Unfortunately we cannot provide advice for certain conditions due to their medical nature In these c - [Confidentiality](https://helpcenter.paulaschoice.com.au/en_us/confidentiality-B1iEbLdsll.md): Information Confidentiality Is my information safe with Paulas Choice Paulas Choice considers your details to be confidential and we do no - [Internships](https://helpcenter.paulaschoice.com.au/en_us/internships-rkeURwOoxx.md): I am interested in interning at Paulas Choice How can I make that happen We are always excited when new people want to join our team Although we do not h - [Privacy and Security](https://helpcenter.paulaschoice.com.au/en_us/privacy-and-security-r16iJtdjll.md): This website at wwwpaulaschoicecomau Website is operated by Paulas Choice LLC of insert address we us and our 1 Privacy policy a Th - [Where to Buy](https://helpcenter.paulaschoice.com.au/en_us/where-to-buy-rkOlKdige.md): Where can I buy Paulas Choice products We are committed to helping you shop from sources you can trust To guarantee you are purchasing authentic Paulas Ch - [Product Restrictions](https://helpcenter.paulaschoice.com.au/en_us/product-restrictions-BkideKuoxe.md): Due to government regulations certain Paulas Choice products cannot be ordered or sold internationally The following products cannot be shipped to an - [Troubleshooting Website](https://helpcenter.paulaschoice.com.au/en_us/troubleshooting-website-H1Sh_K_ole.md): What should I do if the website isnt working correctly If youre having general problems with our website here are some tips which may help Try u - [Ingredient Origin](https://helpcenter.paulaschoice.com.au/en_us/ingredient-origin-rkHb5tusxl.md): What is the origin of each one of your ingredients Our ingredients come from a wide range of raw materials during the development and manufacturing of our fo - [Palm Oil Sourcing](https://helpcenter.paulaschoice.com.au/en_us/palm-oil-sourcing-Hy3foFujxe.md): Where does Paulas Choice source the palm oil used in their products The palm oil used in Paulas Choice products is sourced from renewable farmer lands whi - [Paula's Choice Skincare + Clean Beauty](https://helpcenter.paulaschoice.com.au/en_us/paulas-choice-skincare-clean-beauty-Bkx42K_sxg.md): Is Paulas Choice a clean beauty brand What is your stance on clean beauty We100 support the mission for safe and environmentallyconsciousingredients - [Carriers for Delivery](https://helpcenter.paulaschoice.com.au/en_us/carriers-for-delivery-SJkI1quoxg.md): Who will deliver my order We use AU Post and couriers within Australia to ensure orders are delivered as quickly as possible We use NZ Post for orders ship - [Site Security](https://helpcenter.paulaschoice.com.au/en_us/site-security-Byt5g5Oill.md): What security features are used on the Paulas Choice website As an Internetonly company it is a top priority for us to ensure that all transactions are se - [Ingredients We Avoid](https://helpcenter.paulaschoice.com.au/en_us/ingredients-we-avoid-ryQ4b9Oieg.md): What ingredients does Paulas Choice avoid Paulas Choice is committed to providing you with smart safe and effective skin care products formulated using - [Travel Sizes](https://helpcenter.paulaschoice.com.au/en_us/travel-sizes-H1Bub9_sxg.md): Im going on a trip but I dont want to put my skincare routine on hold What should I do Your skin shouldnt have to suffer without the care that it loves ## Shopping Accounts - [Technical Difficulties](https://helpcenter.paulaschoice.com.au/en_us/technical-difficulties-HJIFFolixx.md): What should I do if I have difficulty using the site Ordering from our site requires the use of an SSLcompliant browser with cookies and Javascript enabled - [Shopping Accounts](https://helpcenter.paulaschoice.com.au/en_us/shopping-accounts-SyRLuvDoge.md): What is a shopping account and why should I use one Setting up a shopping account can benefit you in a variety of ways including quick easy checkout not h - [Locked account](https://helpcenter.paulaschoice.com.au/en_us/locked-account-rJn2bt_jgl.md): Why is my account locked If youve found your account to be locked it could be for any of the reasons below The billing information on your account - [Logging Out](https://helpcenter.paulaschoice.com.au/en_us/logging-out-B1N13K_oeg.md): How can I log out of my account To log out of your account Click on My Account in the upper right corner of any page From your Account Information p - [Updating Your Account](https://helpcenter.paulaschoice.com.au/en_us/updating-your-account-S1SR15Ojge.md): How can I change my account information Updating your shopping account address change etc is easy Go to the My Account section of this site Ente