# Return & Exchange Policy > Our Return Policy At Paulas Choice we stand behind every product we sell If you are not absolutely satisfied with your purchase for any reason we will Source: https://helpcenter.paulaschoice.com.au/en_us/return-exchange-policy-HyyDQF_oee Last updated: 2026-07-07T22:07:13.301Z **Our Return Policy** At Paula's Choice, we stand behind every product we sell. If you are not absolutely satisfied with your purchase for any reason, we will happily provide a full refund or credit\* (including tax where applicable) for merchandise returned within 60 days of your purchase date, issued in the original form of payment. _Our Return Policy is offered in addition to any other rights and remedies you have under any applicable law, such as the consumer guarantees in the Australian Consumer Law._ **_Please note: Returns must be mailed back to us for processing. Drop offs will not be accepted or able to process._** **Returns Received Within:** * 0 - 60 days from purchase date, your return will be processed as a refund, back to the original form of payment. * 60 - 180 days from purchase date, returns will be issued as store credit only. Store credit does not have cash value and cannot be refunded. * 180+ days from purchase date, will not be accepted _except where required by law_. **Please follow the steps below to start your request online:**  1\. [Log in](https://www.paulaschoice.com.au/account) to your shopping account, and click the "Orders" tab. 2\. Click Order Details, and click Start a Return. 3\. If you placed a guest order, please click [here](https://account.paulaschoice.com.au/authentication/login?client_id=c0642807-8f8b-453d-b965-7e72e23e520d&locale=en-AU&redirect_uri=%252Fauthentication%252Foauth%252Fauthorize%253Fbuyer_flags%253DeyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJwYXVsYXNjaG9pY2UtYXUtcHJvZC5teXNob3BpZnkuY29tIiwiZmxhZ3MiOltdLCJleHAiOjE3ODQwNjYxOTgsIm5iZiI6MTc4MzQ2MTM5OH0.SPGeJmHuUorXlk00fNS1-cooMLMgq0np4ZTJXCsw3ag%2526client_id%253Dc0642807-8f8b-453d-b965-7e72e23e520d%2526locale%253Den-AU%2526nonce%253D5c968069-2a9f-4b16-8a08-a6e525dcc1f4%2526redirect_uri%253Dhttps%25253A%25252F%25252Faccount.paulaschoice.com.au%25252Fcallback%2526region_country%253DAU%2526response_type%253Dcode%2526scope%253Dopenid%252Bemail%252Bcustomer-account-api%25253Afull%2526state%253DhWNEDZZZbFOUTpEHq3OrkRrV®ion_country=AU).  4\. Follow the instructions provided.   **If You Are Unable To Request Your Return Online, Please Follow Instructions Below:** 1\. Print and complete our [Australia Returns Form](https://pccdn.blob.core.windows.net/marketing/cs/return-exchange-form-au.pdf) **or** [New Zealand Returns Form](https://pccdn.blob.core.windows.net/marketing/cs/return-exchange-form-nz.pdf). If you do not have a printer, please write the following information on a piece of paper: name/email address, order number, name of the products you'd like to return, and quantity.  2\. Package the products and your Return/Exchange Form in any secure box of your choosing. 3\. Mail your items to (dropping off at our facility is not allowed, as we operate a secured facility for staff only):  [**Australia Clients**](https://pccdn.blob.core.windows.net/marketing/cs/return-exchange-form-au.pdf) - Paula's Choice Returns  Toll Group, Warehouse 2 5/35 Yarrunga  Street Prestons, NSW 2170 [**New Zealand Clients**](https://pccdn.blob.core.windows.net/marketing/cs/return-exchange-form-nz.pdf) \- Paula's Choice Returns  Toll Group 77 Westney Road Mangere, Auckland 2022 **Please note that you are responsible for shipping costs and the safe return of merchandise, but you can select the carrier that works best for you.** Most returns are processed within 3-5 business days of receipt into our warehouse. You will receive an email confirmation once your return or exchange has been processed. **Exchanges:** Once we have received your returned item(s) and the completed returns form, we will begin to process your exchange as a separate order for the new items. If the item(s) requested cost less than the item(s) returned, the difference will be issued as a store credit toward a future purchase. You will receive an e-mail confirmation when your exchange is processed. **Please Keep In Mind -** _Except where required by law_**:** * Products can be used but we do not accept empty bottles. * If your order is lost or damaged, we can assist within 180 days from the date of purchase. Contact our Client Service Team for prompt resolution. * For exchanges, a store credit will be issued for the returned item and used to purchase the new product requested. * Products purchased with store credit will be reimbursed as store credit, within our return policy timeframe. * Promotion codes are considered a discount and the value will not be refunded when your return or exchange is processed. Promotion codes and discounts do not apply to exchanges. * We **cannot** issue a refund or exchange for any gift with purchase or perks redemptions.  * For products purchased from [Amazon.com.au](http://amazon.com.au/) or Sephora, please contact that retailer for return/exchange information. We can only accept returns/exchanges for orders placed directly with Paula’s Choice Australia. * If your original payment method is expired or no longer valid, we can only issue a refund in the form of store credit. Refunding to alternate payment methods is **NOT** an option. * If you received your product as a gift, it is eligible for store credit or exchange. Please contact Client Services to obtain and confirm the original order details. * If you return a product from a qualifying order, the points earned from the returned product(s) will be deducted from your total point balance. **Note to all customers who use promotional codes on orders**: These are considered a _discount_ on the order, and therefore the value of the _discount_ will not be refunded when your return or exchange is processed. Also, the promotional code or _discount_ will not apply to an exchange, if one is requested. Current available offers will apply to exchanges when eligible.